At Digital Store By SS (https://digitalstorebyss.com/), we sell non-tangible, irrevocable digital goods. Because of the nature of digital products, we do not offer refunds once a purchase is completed and the product has been delivered via download or email.
Digital products cannot be “returned” once accessed or downloaded. Therefore, all payments made on this website are non-refundable. Any refund request or payment dispute related to a downloaded or accessed product will not be accepted.
As a customer, you are responsible for understanding this policy before purchasing any item from our website. If our records show that the product or service has been downloaded, accessed, or used, no refund will be provided under any circumstances.
We stand behind the quality of our products, and your satisfaction is important to us. However, due to the digital nature of the goods we provide, refunds are generally not possible except in rare technical situations.
If you experience any issues while downloading or unzipping the product files, you must contact us within 24 hours of purchase.
If you do not contact us within this time period, we will consider the download successful, and you will no longer be eligible to raise a claim regarding download issues.
If you are unable to download or unzip the product, please contact us immediately. We will be happy to assist you by re-sending the files or providing an alternative download method.
For any support related to your purchase, you can contact us at: